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about us

Hi, I'm Adéla Svobodová, the founder of Butikas Adela. This store was born from a long-standing passion for sophistication, tailoring, and timeless style. My surname, Svobodová, means freedom in the Czech Republic, my home country. And that's exactly what I wanted to bring to the brand: the freedom for a woman to be anyone she wants through fashion. I personally select every product, focusing on fabric quality, perfect cut, and comfort. For me, fashion isn't just about what you wear; it's about how you feel when you get dressed. It's about feeling confident, comfortable, and most importantly, being yourself.

FREQUENTLY ASKED QUESTIONS

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How can I return or exchange an item?

At Butikas Adéla, we offer a 30-day free return option on all eligible items. To initiate a return or exchange: Ensure the item is unworn, unwashed, and in its original condition with tags and packaging. Send a return request to our contact email: butikasadela@gmail.com. We will provide you with detailed instructions on how to return the item. Your refund will be processed to your original payment method within 5-10 business days after we receive and inspect the returned item.

How can I contact customer support?

Our customer support team is available 24/7, Monday to Sunday, to help you with any questions regarding orders, products, shipping, or returns. You can contact us at: Email: butikasadela@gmail.com We strive to respond as quickly as possible and provide professional, high-quality service.

Do you also ship internationally?

Yes! Butikas Adéla primarily ships within the Czech Republic and to select international destinations. Shipping costs and delivery times are calculated at checkout. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.