Old Money ESSENTIALS
Butikas Adéla
TIMELESS ELEGANCE
We believe true elegance should be within every woman's reach. At Butikas Adéla, we craft high-quality pieces designed to last, embodying sophistication that endures.
FREQUENTLY ASKED QUESTIONS
Get quick solutions to your common questions, regarding your order
How can I return or exchange an item?
At Butikas Adéla, we offer a 14-day free return policy for all eligible items. To initiate a return or exchange:
Ensure the item is unworn, unwashed, and in its original condition with tags and packaging.
Submit a return request via our contact email: butikasadela@gmail.com.
We will provide detailed instructions for sending back your item.
Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned item.
How can I contact customer support?
Our customer support team is available 24/7, Monday to Sunday to assist with any inquiries regarding orders, products, shipping, or returns.
You can reach us through:
Email: butikasadela@gmail.com
WhatsApp: +244 936 180 984
We aim to respond promptly and provide a professional, premium service experience.
Do you ship internationally?
Yes! Butikas Adéla ships primarily to the Czech Republic and selected international destinations. Shipping costs and delivery times are calculated at checkout.
Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.